support

Nextsense' support department is established to provide the most competent and most professional support that can be received at the market for wider circle of clients. In the past the support that was provided by Nextsense was limited only for clients that bought software or services from Nextsense.

Because of the increased demand for these kinds of services from other clients, Nextsense decided to offer this service as a separate service.

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STRUCTURE OF THE SUPPORT DEPARTMENT

The Nextsense support department is established to provide the most competent and most professional support that can be received at the market for wider circle of clients. In the past the support that was provided by Nextsense was limited only for clients that bought software or services from Nextsense.  Because of the increased demand for these kinds of services from other clients, Nextsense decided to offer this service as a separate service.

Managing effective and punctual support is crucial in retaining our customers. In order to fully serve the needs of our customers in the Professional Services department a separate unit, the Support department, was formed. Our mission is to deliver maximum quality and attention to detail in our working in order to maximize our customers’ satisfaction.

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THE ROAD TO OPERATIONAL EFFICIENCY

A key to business success is having quality customer service. In order to gain and retain customers, we need to keep our customers happy. In the process of dealing with incidents, the automation and the optimization of the processes is crucial. Automation can replace manual steps, increasing efficiency and effectiveness further. This cannot be accomplished without a suitable tool. A tool can help in tracking the cause and effects of the incidents. At the moment we are using Microsoft Dynamics CRM 2011.

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contact the SUPPORT DEPARTMENT

Any problem or request can be submitted in 2 ways, by sending an e-mail on the following addresses SupportNS@nextsense.com; NSSupport@nextsense.com; Support@nextsense.com or on the following phone number (02) 3075111.

After the submission, the Support Account Manager will take care for delivering prompt support, will track the status of the incident until its closure and communicate it to the customer.

The incident can only be submitted by the authorized contact people within the client company.

When informing the service desk the responsible person from your company should be able to:

  • Describe the problem/request in as much details as possible
  • To assign priority to the problem/request
  • To suggest the most appropriate time for the intervention