Nextsense as a part of Symantec Technical Assistance Partner program
It is our great pleasure to inform you that Nextsense, in February 2010, has officially been accepted into the Symantec Authorized Technical Assistance Partner Program (TAPP).
The Symantec Technical Assistance Partner Program (TAPP) enables Nextsense as a Symantec partner to deliver advanced technical assistance to customers with increasingly complex IT environments. As a trusted advocate with priority access to Symantec’s advanced-level technical assistance staff, Nextsense can offer to its customers greater levels of technical assistance for the Backup Exec, Symantec Endpoint Security and Messaging and Web Security product families providing them with a broader range of real-time, value added services. TAPP allows partners to provide a high level of assistance by leveraging Symantec's technical expertise with the benefit of direct access to the Symantec advanced support team and training.
Nextsense as a Symantec Platinum Partner, with the fully staffed 12x5 call centre, software case tracking system and the in-house technical assistance lab fulfills all the necessary requirements to become authorized Symantec TAPP Partner.
With this authorization Nextsense, has direct access to Symantec advanced technical support staff and the latest online technical training regarding which allows us to offer the following benefits to our customers:
Highly-qualified technical assistance
– Nextsense staff are enabled with Symantec technical training, exclusively available within the TAPP program
Expedited technical assistance
– Nextsense staff have direct access to Symantec advanced level support in case any technical cases need to be escalated to Symantec
– our customers will receive value added services
Frees up internal resources
– Nextsense will be the customers’ single point of contact, allowing more effective and efficient use of their resources and time
Helps the customers to increase the value and return on investments of Symantec technology
Now we are able to offer to our customers numerous value-added services such as:
Telephonic and onsite assistance with issues installing Symantec products - Backup Exec and Symantec Endpoint Security
Health Check offerings for remote monitoring of end user's technical environment or proactive system issue alerts
Put it in a very simplistic way, with this kind of authorization, Nextsense is able to help the customers in a better, easier, and quicker way, and to build better relationships and provide truly great service levels. The only requirement that the customers should fulfill is that they must have a current support and maintenance contract with Symantec in order to be able to receive these benefits.